Villa Aurora

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privacy policy

1. Data Controller

The Data Controller is AURORA S.R.L., with registered office at Via Brigata Cesare Battisti 15, 28921 Verbania (VB), VAT number 02833250034.

  • Phone: +39 0323 401482

  • Email: info@hotelvillaaurora.com


2. Types of Data Collected

The website hotelvillaaurora.com collects the following categories of data:

  • Data provided voluntarily by the user: First name, last name, email address, telephone number, and any additional data voluntarily entered in contact forms or booking requests.

  • Browsing data and information collected via Cookies: IP addresses, request times, parameters relating to the browser, operating system, and the user’s IT environment, collected automatically during browsing.


3. Purposes and Legal Bases of Processing

The data provided will be processed exclusively for the following purposes:

  • Responding to requests for information or quotes and managing bookings: Legal basis: performance of a contract or pre-contractual measures (Art. 6, par. 1, lett. b GDPR).

  • Fulfilling legal, accounting, and tax obligations: Legal basis: legal obligation (Art. 6, par. 1, lett. c GDPR).

  • Statistical analysis of web traffic: Legal basis: consent of the data subject collected via cookie banner (Art. 6, par. 1, lett. a GDPR).


4. COOKIE POLICY

This website uses Cookies. Cookies are small text files that visited sites send to the user’s device, where they are stored and then retransmitted to the same sites on subsequent visits.

  • Consent Management (Cookiebot): To comply with European data protection regulations (GDPR), this site uses the Cookiebot platform as a Consent Management Platform (CMP). On first access, users can grant, deny, or customize their consent for various cookie categories via the dedicated banner. Preferences can be modified at any time by clicking on the Cookiebot icon/link on the site.

  • Types of Cookies and Tools used on this site:

    • Technical Cookies (Strictly Necessary): These are essential for the proper functioning of the website (e.g., storing consent given via Cookiebot, saving language or session). User consent is not required for these cookies.

    • Google Analytics (Statistical/Analytical Cookies): The site uses Google Analytics to collect information, in aggregate and anonymous form, on the number of users and how they visit the site. Activation of these cookies is subject to the user’s explicit consent via the Cookiebot banner. (For more information: Google Privacy Policy).

    • Google Search Console: The site is connected to Google Search Console. This technical tool is used exclusively by the Data Controller and webmasters to monitor the site’s technical health and search engine positioning; it does not place tracking cookies on the visitor’s device and does not profile personal data.

    • Absence of Advertising Profiling Cookies (No Meta Pixel): We explicitly inform you that Meta Pixel (Facebook/Instagram) or other tools aimed at user profiling for direct advertising retargeting purposes are not installed on this site.


5. Processing Methods and Retention Periods

Processing is carried out using IT and telematic tools. Data will be retained:

  • For the time strictly necessary to fulfill information or booking requests.

  • For 10 years (accounting/tax documentation) where a commercial relationship is established.

  • Statistical data collected via Google Analytics are retained according to the terms set within the Google platform.

  • Cookie consents are stored by Cookiebot (typically for 12 months).


6. Data Recipients

Data will not be disclosed to the public. They may be processed by:

  • Authorized personnel of AURORA S.R.L.

  • Technical service providers (hosting provider, website maintenance) designated as Data Processors.

  • Google LLC (for Analytics services) as an external Data Processor, with data transfer subject to standard contractual clauses when occurring outside the EU.


7. Data Subject Rights

Pursuant to Articles 15-22 of the GDPR, users have the right at any time to obtain confirmation of the existence or otherwise of personal data concerning them, to request access, rectification, erasure, restriction, portability, or to object to their processing. Users also have the right to withdraw consent to cookies at any time (via the Cookiebot widget). Requests should be sent to the Data Controller by email at: info@hotelvillaaurora.com. The right to lodge a complaint with the Italian Data Protection Authority remains unaffected.